Transitional Information
Important Reminders
Will there be a blackout period for reimbursement?
We’re working closely with NueSynergy to make this transition as smooth as possible for you.
Here’s what to expect:
- Debit cards: If you currently have a debit card, there’s no blackout period—you can keep using your current card until you receive your new NueSynergy card. Then just follow the activation steps outlined above to start using your new card.
- Manual claim forms: Claims submitted in September may take longer to be paid (up to October 10, 2025). After that date, reimbursements will follow your employer’s regular processing schedule.
- Recurring reimbursements: Your year-to-date spending will automatically transfer to your NueSynergy account, but going forward, all future claims will need to be submitted through your NueSynergy account at https://nueaccount.com/home.
We’re here to help make this switch hassle-free so you can keep managing your benefits with ease!
I have an Allied FLEX portal account already. Do I need to register for NueSynergy?
Yes. To access your FSA information after the transition, you’ll need to create a NueSynergy account. The good news is that registration is quick and easy—and we’ve designed the process to be as seamless as possible, so you can get started without any hassle. Once registered, you’ll enjoy an upgraded experience with intuitive tools, streamlined navigation, and secure access to your FSA details anytime you need them.
Here’s how to register (starting October 1, 2025):
1. Visit https://nueaccount.com/first-time-users and click ‘Get Registered’.
2. Enter your name and ZIP code.
3. Complete the quick security verification.
4. Follow the prompts to finish setting up your account.
Remember: Registration is required for all members and should be completed on or after October 1, 2025.
Will members who currently use an Allied FLEX debit card receive a new card?
Yes! NueSynergy will mail you a brand-new debit card before October 1, 2025—a convenient upgrade that makes managing your FSA benefits easier than ever.
Here’s what to do once it arrives:
1. Activate your new card by making your first purchase—this will automatically deactivate your old Allied FLEX card.
2. If you don’t use your new card right away, your old Allied FLEX card will be automatically deactivated on October 31, 2025, and your NueSynergy card will seamlessly become your default payment method, ready to be used whenever you need it.
3. If you haven’t received your new card by October 1, 2025, just give NueSynergy a call at 833-941-6262.
4. Once your new card arrives, please destroy your old Allied FLEX card to keep your account secure.
Where do I go for help?
We’re here to support you every step of the way! Depending on when you reach out, here’s who to contact:
Before October 1, 2025: Please contact Allied FLEX Customer Service at 800-288-2078.
On or after October 1, 2025: Reach out to NueSynergy Member Services at 1-833-941-6262 or email at [email protected].
We’re coordinating closely behind the scenes to make sure you’re always directed to the right place. If you happen to call the wrong number, don’t worry—you’ll be guided to the correct team quickly and easily.