Employer Resources
FAQs
Frequently Asked Questions
If you have any additional questions, please reach out to [email protected] or call 833.941.6262.
Which plans can be continued through COBRA?
FSA and HRA plans can be continued through COBRA if you contribute more than you spent.
What happens to my parking and transit funds if I don’t use them during the current plan year?
All your funds will roll over to the next plan year so long as you stay active with your employer.
Can I stop or change my contribution amount to my transit/parking plan at any point during the plan year?
Yes, you can stop or change your contribution amount at any point during the plan year.
What happens to my transit or parking funds if I leave my current employer? Can they pay me back what I contributed?
Transit and parking plans follow a “use it or lose it” rule. If you don’t use these funds, they will be forfeited. Per IRS guidelines, your employer cannot repay you for contributions made.
How much will roll over from my current FSA plan to next year’s FSA?
This amount is determined by your employer during the Open Enrollment period. Employers can elect the IRS limit (20% of the maximum elected amount for the FSA) or choose a lower flat amount. Contact your HR representative for details.
Will my unused DCA funds roll over to the next plan year?
Rollover is not available for the DCA plan. However, your employer may offer a grace period, giving you extra time to use your DCA funds. Unused funds after this period will not roll over.
Does my daycare provider need to be licensed?
No. However, you must submit their Tax Identification Number or Social Security Number when filing your Federal Income Tax return.
How do participants receive reimbursements?
Participants can fax, email, or mail claims with supporting documentation for parking expenses directly to NueSynergy. Claims may also be submitted online through the participant portal. Acceptable documentation includes receipts, bills, or a signed affidavit validating the expense. Once approved, payment is issued via direct deposit or check.
What happens if a participant terminates employment?
If a participant terminates employment, participation in the plan also ends.
What happens to my FSA funds if I terminate or retire? Can I receive my remaining balance?
No. However, you may submit claims for expenses incurred before your termination date, as long as they are submitted within the plan’s run-out period (defined in your Summary Plan Description).
Example: Your plan allows a 90-day run-out period following termination. Your termination date is September 13. If you saw your physician on September 12 but didn’t receive your Explanation of Benefits until October 31, you could still submit that expense. Any expenses incurred after September 13 would not be eligible.
Can I use my Limited Purpose FSA funds for medical expenses?
No. Limited Purpose FSA funds may be used only for dental and vision expenses.
What happens if I use my FSA funds for expenses not covered by the plan?
You will owe a balance that must be repaid or resolved through claims offsetting. While a balance is due, your FSA card may be temporarily blocked until the issue is resolved.
How will I know if my claim was denied or needs more documentation?
You will receive an email indicating the reason for the denial along with instructions for submitting the requested documentation.
Who is a qualified dependent under the Dependent Care FSA?
• Dependent under the age of 13; or
• Dependent or spouse of employee who is mentally or physically disabled and whom the employee claims as a dependent on his or her Federal Income Tax return.
Can I change my Flexible Spending Account election once the plan year starts?
Once you make an election, you may not change it unless you experience an IRS “Change in Status” or a “Qualified Life Event.” Any change must be consistent with the event.
Example: If you adopt a child, you may increase your Dependent Care FSA election due to the newly eligible dependent.